Frequently Asked Questions

Need help with jennycraig.com? Find answers to the top technical questions here.

How do I update my account or profile information?
You can edit or update your personal information any time by visiting My Profile. Choose the section you want to update. Click the 'Edit' link to modify your personal information or preferences. Save changes when you are finished.
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How is my profile information used?
The information you provide in your profile is used to help us provide you with information that is relevant to you, such as shipping information for your ZIP code. We also use your profile information to help you with your weight loss goals. You can update your profile information and preferences any time by visiting My Profile.
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Can I delete my profile?
You can edit your profile including address, login information, settings, goals and you may edit or delete your payment preferences. If you wish to completely delete your profile, you can do so by emailing dataprivacy@jennycraig.com. There may be circumstances where we cannot delete your personal information. For example, if we need to (1) retain your personal information to complete a transaction or provide a good or service; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug, or repair errors; or (5) comply with a legal obligation. Please note that if you make this request, we may not be able to provide you with a particular product or service. See https://www.jennycraig.com/privacy for more information.
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How do I cancel my membership?
To cancel your membership please contact Customer Service at 1-800-JennyCare (536-6922) or email Jennycare@JennyCraig.com.

Why do I have to provide a health acknowledgment when I register?
Your health is important to us. We ask you review our health acknowledgment before joining our online program to understand any health conditions you may have that may affect your weight loss goals. We always recommend checking with your doctor if you have any concerns before beginning a weight loss program.
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About Jenny Craig Food

How can I see nutritional information for Jenny Craig food?
Click on any Jenny Craig food item to view nutritional information, including nutrition facts and ingredients, allergy information and food exchanges.
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Are Jenny Craig foods high in sodium or fat?
Jenny Craig food is especially created for the Jenny Craig Menus to meet the USDA Dietary Guidelines for Americans. These foods are designed to be lower in fat and sodium than many prepackaged foods.
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