Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 2:00 PM
Saturday: 9:00 AM - 2:00 PM
Many of the ways in which you interact with the Jenny Craig Web site (www.jennycraig.com and www.jennycraig.ca) (each, a “Site”) and the Jenny Craig mobile app (the “App”) allow us to learn about you. This Privacy Statement
describes the type of information we collect from you when you visit our Site or use our App and explains how Jenny Craig may use and disclose such information, as well as your ability to control certain uses of it.
“Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not
include information that is publicly available, deidentified, or aggregated. We collect your personal information in the following ways:
Jenny Craig collects information from you when you choose to share it with us to use our Site or App, become a Jenny Craig member, create an online account with us, request information from us, sign up for newsletters or our
email list, post in our chat rooms or message boards, or otherwise interact with us. The categories of information we collect are your name, physical address, email address, telephone number, photo/image, gender, date of
birth, health information such as your current weight and goal weight, food consumption, water intake, fasting schedule, and measurements, fitness information, exercise schedule, sleep schedule, information relating to your
weight-loss motivations and goals, and, if you are a Jenny Craig customer, a credit/debit card number or other financial information including information about your purchases from us, as well as your Jenny ID which is
assigned upon membership. If you access your account through our website, or if you use our App, we collect your user name and password. In addition, if you allow the App to collect your location data, that data is only used
to help you identify the nearest Jenny Craig Center. It is not stored. You have the option of choosing whether or not to reveal some personally identifiable information to us. If you do not provide all “required”
information, however, some portions of our Site, App, or membership features will not work properly for you, or you will not be able to register or access certain sections of the Site. In the event of a complaint, we may
also receive personally identifiable information about you from other users or third parties who may communicate information to us about you in relation to that complaint. We may also receive information about you from
individuals who choose to provide your contact information to us as part of a referral program.
interests, and to monitor interactions with our emails and online advertisements. For example, we may automatically collect certain information from you, including but not limited to your browser type, operating system,
Internet Protocol (“IP”) address, software version, and the domain name from which you accessed the Site or App. In addition, we may collect information about your browsing behavior, such as the date and time you visit the
Site or App, the areas or pages of the Site or App that you visit, which items you place in your cart, the amount of time you spend viewing or using the Site or App, the number of times you return to the Site, other
click-stream or Site or App usage data, and emails or ads that you open, forward or click-through to our Site or App. Our use of these technologies and their collection of this information may (a) allow you to store your
password without having to re-enter it each time you visit our Site; (b) help us to tailor our Site or a marketing message to better match your needs and interests; and (c) allow us to better understand how you and others
use our Site, which in turn helps us focus our resources on features that are the most popular.
Please note that our Sites use Google Analytics, a service that transmits website traffic data to Google servers in the United States. We use reports provided by Google Analytics to help us understand
website traffic and webpage usage. In addition, we use Flurry, another analytics tool, to track statistics about downloads, frequency of use of our App, ratings, and similar metrics.
You are always free to decline our cookies if your browser permits, but some parts of our Site may not work properly if you do. Check the “Help” menu of your browser to learn how to change your cookie preferences. To learn
uses of your information by Service Providers, users in the United States can click here and users in Canada can
Some browsers include a “Do-Not-Track” (“DNT”) setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. When you turn on the DNT setting in your browser, your browser
sends a special signal to websites, ad networks, plug-in providers, and other web services you encounter while browsing to stop tracking your activity via cookies or other tracking technologies. We do not currently respond
to Do-Not-Track browser signals or mechanisms.
Jenny Craig may use the information we collect from and about you for any of the following purposes:
We may combine the information you provide to us with information
Jenny Craig may disclose the personal information we collect from and about you as follows:
Jenny Craig may share aggregate, deidentified information with third parties for our business purposes.
Jenny Craig may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if
any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.
We take commercially reasonable physical, administrative, and technical steps to safeguard the confidentiality of the information we collect from and about our customers and Site visitors. Although your privacy is important
to us, we cannot guarantee our security measures. Jenny Craig encourages you to learn as much as you can about your privacy on the Internet.
When you enter sensitive personal information (such as credit card information), we encrypt the transmission of that information using Secure Socket Layer technology (SSL).
Jenny Craig contracts with other parties to perform functions related to the Sites or App (“Service Providers”). Service Providers will have access to your information needed to perform their business functions, but may not
use that information for other purposes or sell it. All companies with which we do business have agreed to be bound by the terms of this Privacy Statement and will not sell, rent, or otherwise transmit your personal
information to third parties.
Any information that you disclose on our Sites or App such as in blogs, reviews, on message boards, in chat rooms, forums, or on other public areas on the Site or App, becomes public information. Please exercise caution when
disclosing personal information in these public areas. Information you choose to post may continue to be displayed, even if you terminate your account.
The Sites and App may have links to third-party websites or applications, which may have privacy policies that differ from our own. Our App also includes features allowing you to integrate it with other apps and devices you
use. We are not responsible for the practices of such sites or applications. Please note that if you provide any information on your own to third parties, different rules and policies may apply to their use or disclosure of
your personal information. We encourage you to investigate and ask questions before disclosing information to third parties.
We work with social media sites, and with application developers who specialize in social commerce so you can connect with us through your social networks, and share information and content such as reviews, photos, text, and
videos (“User Content”) with us. These features may collect information about you such as your IP address and which pages you visit on our website, and they may set a cookie or employ other tracking technologies. The use of
such features is up to you. For example, when you use our hashtags in a social media post or respond to one of our usage requests (i.e., by using #YesJennyCraig), your post is shared with us, and may appear on our Sites or
App. By using our hashtags or responding to one of our usage requests, you are consenting to our use of the information you post (including your likeness) for commercial purposes and without compensation.
If you do not agree to all of these terms, please do not submit User Content to us or reply to our usage requests. If you do not want a social media platform to share information about you, you must
contact that the social media provider and determine whether it gives you the opportunity to opt out of sharing such information.
We reserve the right to select what content appears on our social media accounts, Sites and App, and may choose not to display your content even if you express an opinion about our services or products, use our hashtags, or
affirmatively consent to a usage request. We reserve the right to remove content from our Sites, App, and social media accounts at our sole discretion.
Within the past 12 months, we have collected the following categories of personal information about California consumers as described by the California Consumer Privacy Act (“CCPA”). Note that the specific pieces of personal
information we collected about you may vary depending on the nature of your interactions with us, and may not include all (or even many) of the examples listed below.
Our uses and sharing of the above information are described above under How We Use Your Information and Information Disclosure/Sharing
California Consumer Privacy Rights
If you are a resident of California, your right to submit certain requests relating to your personal information is described below. Please note that when submitting a request, you will be asked to provide information to
verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf. An authorized agent must submit proof to us that he or she has been authorized by you to act on
your behalf, and you will need to verify your identity directly with us through the process described below.
Requests to Know
If you are a California resident, you have a right to request the following:
We will respond to one request per California resident per calendar year, according to California Civil Code Section 1798.83, and two requests according to Sections 1798.110 and 1798.115. You may request this information by
contacting us by phone at 1-800-JENNYCARE (536-6922) or by email at firstname.lastname@example.org. In your request, please attest to the fact that you are a California resident
and provide a current California address for your response.
Requests to Opt-Out of the Sale of Personal Information
We do not provide or share personal data to third parties for money; however, we do share personal information with companies that we partner with, including to help us market or advertise to you, and for third-party
marketing or advertising purposes. The California Civil Code’s defines some of these activities as “sales” of personal information. If you would like to opt-out of the sale of your personal information, please use the
DO NOT SELL MY PERSONAL INFORMATION
Jenny Craig may continue to collect and share personal information about you with our third party service providers as described herein as long as the sharing does not constitute a “sale” of personal information under
California law, such as continuing to provide services to you. Due to technical limitations, and the limited information we may have available to identify you, under some circumstances, adjusting your settings through the
link above, may not opt you out of the “selling” of information collected through a different browser, device, or website.
Requests to Delete
California consumers have the right to request that we delete their personal information. Once we receive your request, we will let you know what, if any, personal information we can delete from our records, and we will
direct any service providers with whom we shared your personal information to also delete your personal information from their records. There may be circumstance where we cannot delete your personal information or direct
service providers to delete your personal information from their records. For example, if we need to (1) retain your personal information to complete a transaction or provide a good or service; (2) detect security incidents;
(3) protect against unlawful activities; (4) identify, debug, or repair errors; or (5) comply with a legal obligation.
Right to Non-Discrimination for the Exercise of Your Privacy Rights
If you choose to exercise any of the privacy rights conferred by the CCPA, you also have the right not to receive discriminatory treatment by us. This means that, consistent with California law, we will not deny providing
our services to you, charge you different prices or provide a different level or quality of services to you unless those differences are related to the value of your personal information.
Nevada law provides Nevada residents who purchase goods or services the right to opt-out of the “sale” of “covered information” to third parties, including but not limited to their names, addresses, social security numbers,
and online service activity. Our uses of your personal information are not sales under Nevada law, so no opt-out is required.
If you are a resident of Canada, Canadian federal and provincial laws may provide you with additional rights regarding our collection, use, disclosure, and transfer of your personal information. The following will apply to
users of the Websites resident in Canada.
Transferring Your Personal Information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually
obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information in and to the United States, which has different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments,
courts, law enforcement, or regulatory agencies of the United States may be able to obtain access to your personal information through the laws of the United States.
Accessing and Correcting Your Personal Information
Under Canadian privacy laws, you have the right to request access to and to correct the personal information that we hold about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may send us an email at email@example.com to request access to,
correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to
be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We will request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law
may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with
our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable Canadian privacy legislation
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if
applicable, contact us at firstname.lastname@example.org. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We
will explain the impact to you at the time to help you with your decision.
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable Canadian privacy laws. To discuss our compliance
with this policy please contact us using the contact information listed below.
Protecting children’s privacy is important to us. We do not direct the Sites or App to, nor do we knowingly, collect any personal information from children under the age of 16. If we discover that a child under the age of 16
has submitted personal information without verifiable parental consent, we will delete that information. If you are the parent or legal guardian of a child under 16 years old and you believe we have received personal
information from your child, please contact us at email@example.com to request deletion of that information.
The Jenny Craig mobile App includes several additional features beyond those found on our Sites. This section describes our privacy practices with respect to those features.
Who may use the App?
This App is designed for users from the United States and Canada. Users from other countries are advised not to disclose personal information unless such users consent to and agree to have their information collected, used,
Policy and by United States, Canadian, and appliable state and province laws.
Additional Collections and Uses of Information by the App
Software development kits, or SDKs are used to incorporate third-party computer code in our App which allows the third-party service providers to collect data directly from the App for a variety of purposes, including
providing us with analytics regarding the use of the Jenny Craig App, integrating with social media, adding features or functionality to our App, or facilitating online advertising.
Clearing Tracking History
Our App includes a function within its settings menu that allows users to delete all of their tracking history (meals, weights, measurements, and milestones) that are stored in the App. Clearing your tracking history will
permanently delete this information from the App, though it will still exist in other locations within our systems—for example, in your membership profile.
You may sign into your account, e-mail us at firstname.lastname@example.org, or contact Customer Service (see “If You Have Questions”, below) or your Jenny Craig Anywhere
Representative to update your profile information stored by Jenny Craig or request for data to be deleted.
updating the effective date to reflect that changes have been made. Your continued use of our Sites or App following any such change constitutes your agreement to follow and be bound by the terms as changed.
Effective Date: August 20, 2021
California Consumer Privacy Act, added sections discussing social media sharing features and the privacy rights of Nevada residents, and made minor edits throughout other parts of the Policy.
addressing the privacy rights of Canadian residents, and made minor edits throughout other parts of the Policy.
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Unfortunately you do not qualify for this promotion. You can still start with Max Up.
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