Frequently Asked Questions

Need help with jennycraig.com? Find answers to the top technical questions here.

Shopping

Frequently Asked Questions

Frequently Asked Questions

  • Can I order Jenny's Cuisine® online?
  • We do not offer Jenny's Cuisine® online at this time. For more information on joining our programs in a center or through Jenny Craig At Home, contact us at 1-800-597-5366.
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USING THE ONLINE eTOOLS

Frequently Asked Questions

  • Where can I get information on using the eTools?
  • Visit the Website Help within our Learn Library to get assistance using the online tools.
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  • Why can't I access the planner?
  • The menu planner is only available to members of Jenny Craig. To join, please contact us at at 1-800-597-5366.

    If you are already a Jenny Craig member and are unable to access the planner, please contact Customer Service at 1-800-JennyCare (536-6922)
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  • How can I get access to premium content?
  • Premium content is only available to members of Jenny Craig. To join, please contact us at at 1-800-597-5366.

    If you are already a Jenny Craig member and are unable to access premium content, please contact Customer Service at 1-800-JennyCare (536-6922)
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Account/Profile

Frequently Asked Questions

  • How do I register for the site?
  • You can register for the website here.
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  • How do I update my account or profile information?
  • You can edit or update your personal information any time by visiting My Profile. Choose the section you want to update. Click the 'Edit' link to modify your personal information or preferences. Save changes when you are finished.
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  • How is my profile information used?
  • The information you provide in your profile is used to help us provide you with information that is relevant to you, such as shipping information for your ZIP code. We also use your profile information to help you with your weight loss goals. You can update your profile information and preferences any time by visiting My Profile.
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  • Can I delete my profile?
  • Once you have created a profile, we keep it on file for you so you can access it any time. You can edit your profile including address, login information, settings, goals and you may edit or delete your payment preferences. At this time you cannot delete your profile.
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  • How do I cancel my membership?
  • To cancel your membership, please call 888-964-3045 or email/ mail notice, which states that you are canceling your membership agreement or words of similar effect. Email cancellations to webcustomerservice@jennycraig.com. If you wish to mail your letter of cancellation, mail to: JC USA, Inc., Attn: Client Payables, 5770 Fleet St., Carlsbad CA 92008..
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  • Why do I have to provide a health acknowledgment when I register?
  • Your health is important to us. We ask you review our health acknowledgment before joining our online program to understand any health conditions you may have that may affect your weight loss goals. We always recommend checking with your doctor if you have any concerns before beginning a weight loss program.
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About Jenny Food

Frequently Asked Questions

  • How can I see nutritional information for Jenny's Cuisine®?
  • Click on any Jenny's Cuisine® item to view nutritional information, including nutrition facts and ingredients, allergy information and food exchanges.
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  • Are Jenny Foods high in sodium or fat?
  • Jenny’s Cuisine® is especially created for the Jenny Craig Menus to meet the USDA Dietary Guidelines for Americans. These foods are designed to be lower in fat and sodium than many prepackaged foods.
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Jenny's Programs

Frequently Asked Questions

  • How can I learn more about Jenny's programs
  • Visit our How it Works FAQ's for more information about our programs, or contact us at 1-800-597-5366
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  • Do you offer an online program?
  • We do not offer an online program at this time.
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