Frequently Asked Questions

Need help with jennycraig.com? Find answers to the top technical questions here.

Contact Us

Frequently Asked Questions

Frequently Asked Questions

  • How do I contact Jenny Craig?
  • • If you are already a client and have a question please call 1-800-JennyCare (536-6922)
    • For all donation and local marketing requests please email localmarketing@jennycraig.com
    • For all press inquiries please email PR@jennycraig.com
    • For all advertising inquiries please call 760-696-4195
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Ordering

Frequently Asked Questions

  • How are shipping costs determined?
  • Because many of our food items are frozen, we take special care to deliver your items quickly without impacting quality so this requires expedited shipping. If your order does not include frozen cuisine then expedited shipping charges will not be included and your order will be sent via standard shipping. You will have the opportunity to review your order and the shipping costs before placing your order.

    Should you wish to avoid expedited shipping costs on orders including frozen cuisine, please visit our center locator page for a center nearest you. At a center you can have your consultations in person and pick up your food during your meeting.
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  • What forms of payment are accepted?
  • We accept MasterCard, Visa, American Express and Discover for online purchases.
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  • When will I be charged for my order?
  • You will be charged for your order at the time of shipment.
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  • How can I track my order?
  • Once your order is processed and your credit card payment is received, we will ship your order. You will receive an email confirmation with your order number and a link to track your order. You can also visit your profile to view past and current orders. Click on the order number to view order details and shipping status. If your order has shipped, you can view the tracking number.
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  • What if I am not home when my order is delivered?
  • In most cases, the shipper will leave the package at your door if you are not home. Some shippers will leave a package with a neighbor or will provide a delivery slip with pick-up location information. Policies vary by state and shipper. If you do not receive your package as scheduled, you can track your package from your shipping confirmation email, or through the shipper. Make sure you will be able to access your frozen food shipment the day it is received and place frozen items into your freezer as soon as possible. You can also contact Customer Service at 1-800-JennyCare (536-6922).
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  • What do I do if there is a problem with my order?
  • If you have a problem with your order, or any of the Jenny's Cuisine® products, please contact Customer Service at 1-800-JennyCare (536-6922).
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  • Can I return or exchange an order?
  • Food: Food purchases are non-returnable and non-refundable once shipped. If you have a quality issue with a food item, please contact Customer Service at 1-800-JennyCare (536-6922).

    Products other than food: Unopened and unused products are returnable. Please contact Customer Service at 1-800-JennyCare (536-6922) for instructions. Opened and/or used products are not returnable. Please contact the manufacturer for warranty information.
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  • Can I cancel my order?
  • To cancel an order, please contact us at 1-800-JennyCare (536-6922).
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Shopping

Frequently Asked Questions

Frequently Asked Questions

  • Can I order Jenny's Cuisine® online?
  • Jenny's Cuisine® is only available to members of Jenny Craig. You may join our program here, or by contacting us at 1-800-597-5366.

    If you are already a Jenny Craig member and need assistance placing an order, please contact Customer Service at 1-800-JennyCare (536-6922)
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USING THE ONLINE eTOOLS

Frequently Asked Questions

  • Where can I get information on using the eTools?
  • Visit the Website Help within our Learn Library to get assistance using the online tools.
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  • Why can't I access the planner?
  • The menu planner is only available to members of Jenny Craig. You may join our program here, or by contacting us at 1-800-597-5366.

    If you are already a Jenny Craig member and are unable to access the planner, please contact Customer Service at 1-800-JennyCare (536-6922).
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  • How can I get access to premium content?
  • Premium content is only available to members of Jenny Craig. You may join our program here, or by contacting us at 1-800-597-5366.

    If you are already a Jenny Craig member and are unable to access premium content, please contact Customer Service at 1-800-JennyCare (536-6922).
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Account/Profile

Frequently Asked Questions

  • How do I register for the site?
  • You can register for the website here.
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  • How do I update my account or profile information?
  • You can edit or update your personal information any time by visiting My Profile. Choose the section you want to update. Click the 'Edit' link to modify your personal information or preferences. Save changes when you are finished.
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  • How is my profile information used?
  • The information you provide in your profile is used to help us provide you with information that is relevant to you, such as shipping information for your ZIP code. We also use your profile information to help you with your weight loss goals. You can update your profile information and preferences any time by visiting My Profile.
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  • Can I delete my profile?
  • Once you have created a profile, we keep it on file for you so you can access it any time. You can edit your profile including address, login information, settings, goals and you may edit or delete your payment preferences. At this time you cannot delete your profile.
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  • How do I cancel my membership?
  • To cancel your membership, please call 888-964-3045 or email/ mail notice, which states that you are canceling your membership agreement or words of similar effect. Email cancellations to webcustomerservice@jennycraig.com. If you wish to mail your letter of cancellation, mail to: JC USA, Inc., Attn: Client Payables, 5770 Fleet St., Carlsbad CA 92008.
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  • Why do I have to provide a health acknowledgment when I register?
  • Your health is important to us. We ask you review our health acknowledgment before joining our online program to understand any health conditions you may have that may affect your weight loss goals. We always recommend checking with your doctor if you have any concerns before beginning a weight loss program.
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About Jenny Food

Frequently Asked Questions

  • How can I see nutritional information for Jenny's Cuisine®?
  • Click on any Jenny's Cuisine® item to view nutritional information, including nutrition facts and ingredients, allergy information and food exchanges.
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  • Are Jenny Foods high in sodium or fat?
  • Jenny’s Cuisine® is especially created for the Jenny Craig Menus to meet the USDA Dietary Guidelines for Americans. These foods are designed to be lower in fat and sodium than many prepackaged foods.
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Jenny's Programs

Frequently Asked Questions

  • How can I learn more about Jenny's programs
  • To learn more about our programs, please contact us at 1-800-597-5366.
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  • Can I enroll online?
  • Yes, you can enroll in the Jenny Craig program here.
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